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“I cannot express my gratitude enough for the way you assisted us in finding a suitable rental property. With me being out of town and my wife having to handle our relocation on her own, the manner in which you gave her the support she needed was invaluable to us. You took what could have been a traumatic experience and turned it into a joyful one.”
Tenant - Rowallan Park


DEPOSITS HELD

• Deposit amounts are not chosen randomly but are based on the result of the screening and credit worthiness checks
• We do not operate on the industry norm of 1 months deposit, but always endeavour to obtain at least another half month deposit as well as additional deposits for services if these are in the landlords name. In short, we strive to minimise once again any risk our landlords might have, by maximising the security we hold.

THE VIEWINGS

• We will arrange certain viewing times for the property and it is the responsibility of applicants to slot in with these. This is done to create minimum disturbance for the current tenants or the owner
• Experience has also shown us that this creates an auction type of atmosphere and prospective tenants than make quicker decisions in the light of the perceived “competition”
• Wherever possible viewings are done with our staff member in attendance to close the deal on the spot, as well as answer any qauestions that might arise - compare that to the many agencies that simply hand out the landlord or current tenants number to make their own arrangements.
  

ADDED VALUE SERVICES

We will also provide additional services to the Lessor to assist in the management of their property.
Please bear in mind that dependent on complexity and frequency an additional charge may be levied for these

• Obtaining quotes and estimates on major repairs or construction
• Attending to major repairs and construction authorised by the Lessor
• Reconciliation of Rates/Levies and other service accounts for the Lessor

Tenants renting a Rent-Smart / Property Network property have the opportunity to have their rent guaranteed for a period of 3 to 6 months in the case of any of the following mishaps:

• Death
• Disability
• Dread Disease
• Retrenchment

This provides not only the tenant with peace of mind, but also provides additional security to the Lessor and we endeavour in each rental to put this in place


SOME FINAL COMMENTS

Although each branch is responsible for the properties they manage, there is a dedicated administration and credit control staff based in Cape Town that provide the core administrative and finance services to the entire group. These staff are each dedicated to core functions within the lease administrative process and are well experienced in their areas of expertise.

This means that each branch is free to manage the other niggly aspects of property management without having to focus on admin - resulting in a better, more personal service to our landlords.

All the talk is fine, but what does our track record say about us? In our case of course, our track record and references are our biggest advertisement!

Industry records reflect a disturbing rate of defaulting tenants - and we all are aware of the growing number of evictions that are having to take place - sometimes through a lengthy legal process. These statistics are making it increasingly difficult for landlords and investors to effectively manage their properties and ensure a stable return on their investment
           
Now compare that scenario to some of the Property Network, Rent-Smart system achievements the last few years:

Statistic Description	Eastern Cape (EC) or National (NAT) Stats	Property Network Stats
Annual Rental % Growth - Ending 2nd Qtr 2013	-8.31% (EC)	6.3%
% of Rental Held as Deposit - at 30 June 2013	118% (NAT)	142%
% of Defaulting Tenants - Not Recovered 2nd Qtr 2013	11% (NAT)	0%
Squatter Proportion (4 months or more not paying)	2% (NAT)	0%

SO THERE YOU HAVE IT! SA's MOST COMPREHENSIVE RENTAL SERVICE AND WHILE OTHERS MAY TRY AND COPY THE MODEL WITH ALL SORTS OF GUARANTEES AND BELLS AND WHISTLES - THERE REMAINS ONLY ONE THAT SETS THE STANDARD - PROPERTY NETWORK.

Do remember that if at any time you are unhappy with any part of our service, just take the Quality Assurance link to make a comment that goes directly to our Directors for quick, effective response.